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Custom Cable Harness
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Circular Connector Accessories
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Connoder Offers Brands of Replacement Connectors and Cables
Free Samples of Connectors & Cables
In order to meet customers' demands for product performance and quality, Connoder has formulated this sample policy so that customers can fully evaluate and test before placing an order to ensure that the selected products meet their application requirements, thereby improving customer satisfaction and reducing procurement risks.
Home / Free Samples
Connoder Connector & Cable Sample Policy
Free samples
Free samples are available for some standard products, the specific quantity and conditions depend on the product type. Free samples are limited to first-time applications, and subsequent repeated applications may require further evaluation.
Charged Samples
For specific models or high-value products, sample fees may be charged. The sample fees collected will be deducted when the customer confirms the formal order.
Delivery Time
Connoder will process and confirm the shipment of samples within 7 working days after receiving the complete sample application. If the sample stock is insufficient, the customer will be notified promptly and an estimated delivery time will be provided.Freight Standard
Freight is borne by the customer and the cost will be confirmed and notified to the customer before the sample is shipped.
Restrictions on Use
After receiving the samples, customers are required to test them within a reasonable range to ensure that the samples are not damaged. Samples are for internal evaluation and testing purposes only and may not be resold or used for other commercial purposes without written permission.
Right to amend the policy
Connoder reserves the right to amend this sample policy at any time. Any amendments will be announced on the official website and all relevant customers will be notified in a timely manner.
Customer Feedback
We encourage customers to provide feedback after using samples to help improve our products and services. Customers can contact us by email or phone to share their experience.
Technical Support
If you need technical support or have any questions, please contact SHUNKONN technical support team in time, we will wholeheartedly provide you with professional solutions.
How to Get Free Samples?
We understand your request for free samples and appreciate your need. However, providing free samples to every customer will put a huge financial pressure on our costs. Therefore, we need to limit the scope of free sample products. We decided to apply the free sample policy only to the following customers:
VIP Customers
We will provide free samples to VIP customers. VIP customers are our important long-term partners who have always supported and contributed to our brand and products.
Potential Customers and Brand Customers
We are also willing to provide free samples to potential customers and customers with their own brands.
Special Project Customers
Customers with specific project or R&D needs can apply for free samples after evaluation to promote technical exchanges and product verification.
First-time Customers
New customers can apply for free samples of specific models when they first cooperate with us to evaluate our product quality and performance.
Bulk Purchase Customers
Customers who intend to make bulk purchases (such as contract orders exceeding a certain amount) can apply for free samples to help confirm product suitability.
Industry partners
Industry partners with whom we have a strategic partnership can enjoy a free sample policy to support the cooperation and development of both parties
We understand that you may be disappointed with this decision, but please know that it is made with all customers and the sustainable development of our factory in mind. We will continue to work hard to provide quality products and services to meet your custom needs, and welcome you to participate in our customization process. If you have any questions or need further discussion, please feel free to contact us. We look forward to working with you to provide you with excellent connection solutions. Sincerely thank you for your understanding and support.
Sample fee refund policy
Can the Sample Fee Be Refunded?
We understand your request for free samples and appreciate your need. However, providing free samples to every customer will put a huge financial pressure on our costs. Therefore, we need to limit the scope of free sample products. We decided to apply the free sample policy only to the following customers:
Official order deduction
If the customer chooses to continue to customize the connector, and the minimum order quantity of a single model reaches 500 pieces, or after mutual agreement, the paid sample fee can be deducted from the total order amount. This policy is intended to reward customers who decide to continue cooperation and place bulk orders, and it is also our response to their trust and support.
Emergency
After paying the sample fee, it is decided not to customize, and the sample has not yet started production. Major problems caused by us during the sample production process have resulted in failure to deliver on time or fail to meet customer requirements.
Refund Process
If the conditions for sample fee refund are met, we will follow the following process: The customer needs to submit a refund request to our customer service team, along with relevant order and payment information. We will verify the request and assess the refund eligibility. Once the refund is approved, we will initiate the refund process based on the refund method selected by the customer. Refund time may vary depending on the refund method selected and the processing speed of the financial institution.
Please note that sample fees cannot be refunded in the following cases:
The customer has confirmed and started making samples. The samples have been completed and meet the customer's requirements and expectations.
We are committed to providing customers with quality products and services. If you have any questions about this policy or need further information, please feel free to contact us!
We are committed to providing customers with quality products and services. If you have any questions about this policy or need further information, please feel free to contact us!
Sample Fee Refund Policy
This refund policy is intended to communicate our commitment to customer satisfaction and to ensure a smooth customisation process. The refund policy is flexible on a case-by-case basis to balance customer needs and our business operations.
If you have any questions or would like to discuss the refund policy further, please feel free to contact our customer service team. We will be happy to assist you.
What Services Can Connoder Provide?
- Help customers to quickly customise a reasonable product selection plan.
- Search model through connoder website, tell us your requirement, 1 day for drawing, 2 days for quotation, 15 days for sample.
- All customised products follow Connoder's strict quality management system
- If the model you need is not in stock, connoder supports customisation and the customisation process.
- Quick Quotation
- Your CountryYour CompanyYour Main MarketApplicationsProduct NumberPlease provide the product code so that we can quickly quote. If not, please fill in: None.Inquiry ProductPositioning TypeNumber Of CoresAngleMaterial RequirementsConnector TypeWiring MethodRated CurrentOperating Voltage (VDC)Operating Voltage (VAC)Mounting TypeLocking MethodCable LengthCable TypeWire Diameter (AWG)Wire Diameter (mm²)Order QuantityDelivery TimeShipping MethodPayment TermsAttachment of drawings and product photos
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